Frequently Asked Questions
Our tours are free, just bring your picture ID
We do accepts walk-ins, but recommend to call ahead
You may call or email to reach one of our team members
In person or through our website portal
Typically 1-3 business days
You are required to pay an application fees, Security Deposit and Administration fee
Refer to your TAA lease contract, and community handbook and read carefully.
We recommend paying your monthly rent and other charges via our portal, but do accept checks or Money Orders
Via our resident portal www.canteraapartments.com
There are fees associated with paying with your credit card or bank account
Yes, Renters Insurance is mandatory
Your monthly rent under the TAA Lease Contract does not include a charge for water and wastewater. Instead, you will be receiving a separate bill from us each month for such utilities.
You can set-up your electricity via our connect utilities on-line with the City of El Paso; 30-days after you move-in, you will receive a water allocation invoice from YES Energy.
Spectrum or AT&T
We do pay a referal bonus, please check with our leasing office on current rates
Guests are allowed
If I transfer from one apartment community to another, will my security deposit transfer to the new community or do I need to pay another security deposit to the new community?
You will have to pay a new deposit
With management approval
85% of your monthly rent and you are responsible to pay rent until the apartment is leased; you may pay an early termination fee, page 1 of your signed lease agreement, section " J".
Pool, Fitness Center, Clubroom/Gameroom, Business Center
10AM-10PM Monday through Sunday
yes, including covered parking
Our 3 and 4 bedrooms and some selected units
We love our pets
Deposit, Non-refundable Admin fee and $15 monthly pet rent
Dishwasher, Stove, Refrigerator
We hold your packages for you
Treadmill, Eliptical, weight machine
There is a $100 fee and $100 deposit for using our Clubroom
3605 Steck Ave, off Mopac 1
There is a local transit bus nearby
Once the previous resident is moved out, maintenance will make ready the apartment, including a final walk through with our maintenance and office team
24-hour maintenance onsite
You are required to submit all requests via a on-line work order, or you may email us via [email protected]
In order of priority assigned by the supervisor, emergency requests take preference
You are not required to be present,options are listed for access/entry notes within the work order in our resident portal
After hours, you are required to call a local locksmith at your expense
You may decorate the inside of your apartment, any special paint needs to be approved by management prior to painting; there might be a charge upon move out for repainting; you may not remove window coverings, or place tinfoil inside.
Didn't find an answer?
Our team is always ready to answer your questions.